References

  1. Abokhodair, N., Yoo, D. & McDonald, D.W. (2015). Dissecting a social botnet: Growth, content, and influence in Twitter. Proc. CSCW 2015, 839–851.
  2. Allison, F., Luger, E., Hofmann, K (2018) How players speak to an intelligent game character using natural language messages. Proc. DIGRA Special Edition.
  3. Allison, F., Luger, E., & Hoffman, K. (2017) Player expectations of a learning AI companion in Minecraft. In Proc. DiGRA.
  4. Allison, F., Luger, E., Hoffman, K. (2017) Spontaneous interactions with a virtually embodied intelligent assistant in Minecraft. CHI’17 Extended Abstracts.
  5. Brandtzaeg, P. B., & Følstad, A. (2017). Why people use chatbots. Proc. International Conference on Internet Science, 377-392.
  6. Brandtzaeg, P. B., & Følstad, A. (2018). Chatbots: changing user needs and motivations. Interactions, 25, 5, 38-43.
  7. Chatbotinsider (2016). Gartner predicts enterprise Chatbots by 2020. Nov 4. http://www.chatbotinsider.ai/industry-news/gartner-predicts-enterprise-chatbots-2020/
  8. Cranshaw, J., Elwany, E., Newman, T., Kocielnik, R., Yu, R., Soni, S., Teevan, J. & Monroy-Hernandez, A. 2017. Calendar.help: Designing a workflow-based scheduling agent with humans in the loop. Proc. CHI 2017, 2382-2393. https://dl.acm.org/citation.cfm?id=3025780
  9. Farooq, U. & Grudin, J. (2016) Human-computer integration. ACM Interactions, 23, 6, 26-32.
  10. Feldman, D. (2018). Chatbots: What happened? Chatbots life, April 10. https://chatbotslife.com/chatbots-what-happened-dcc3f91a512c
  11. Ferrara, E., Varol, O., Davis, C., Menczer, F. & Flammini, A. (2016). The Rise of Social Bots. Communications of the ACM, 96-104. https://arxiv.org/abs/1407.5225
  12. Jain, M., Kumar, P., Kota, R. & Patel, S.N. (2018). Evaluating and Informing the Design of Chatbots. Proc. DIS 2018, 895-906. https://dl.acm.org/citation.cfm?id=3196735
  13. Liao, Q.V., Hussain, M.M., Chandar, P., Davis, M., Khazaen, Y., Crasso, M.P., Wang, D., Muller, M., Shami. N.S. & Geyer, W. (2018). All work and no play? Conversations with a question-and-answer chatbot in the wild. Proc. CHI 2018, paper 3.
  14. Luger, E. & Rosner, G. (2017) Considering the privacy design issues arising from conversation as platform. In Leenes, R., van Brakel, R., Gutwirth, S., De Hert, P. (Eds.), Data protection and privacy: The age of intelligent machines. Computers, Privacy and Data Protection (10), Hart Publishing.
  15. Luger, E. & Sellen, A. “Like having a really bad PA”: The gulf between user expectation and experience of conversational agents. Proc. CHI 2016, 5286-5297.
  16. Maes, P. 1994. Agents that reduce work and information overload. Comm. ACM, 37, 7, 30-40. https://dl.acm.org/citation.cfm?doid=176789.176792
  17. Savage, S., Monroy-Hernandez, A. & Höllerer, T. 2016. Botivist: Calling volunteers to action using online bots. Proc.CSCW 16, 813-822. DOI: https://doi.org/10.1145/2818048.2819985
  18. Shamekhi, A., Liao, Q.V., Wang, D., Bellamy, R.K. & Erickson, T. 2018. Face value? Exploring the effects of embodiment for a group facilitation agent. Proc. CHI 2018, paper 391, 13 pages. DOI: https://doi.org/10.1145/3173574.3173965
  19. Shum, H.-Y., He, X., & Li, D. (2018). From Eliza to XiaoIce: challenges and opportunities with social chatbots. Journal of Zhejiang University Science C, 19, 1, 10-26. https://arxiv.org/abs/1801.01957
  20. Toxtli, C., Monroy-Hernández, A. & Cranshaw, J. 2018. Understanding chatbot-mediated task management. Proc. CHI 2018, Paper 58. DOI: https://doi.org/10.1145/3173574.3173632
  21. Turing, A. 1949. London Times letter to the editor, June 11.
  22. Xu, A., Liu, Z., Guo, Y., Sinha, V., & Akkiraju, R. (2017). A new chatbot for customer service on social media. Proc. CHI 2017, 3506-3510.
  23. Weizenbaum, J. (1966.) ELIZA — A computer program for the study of natural language communication between man and machine,” Comm. ACM, 9, 1, 36-45.