Organizers

Richard Jacques is a Principal UX Researcher in Microsoft’s AI & Research organization. He works on Search experiences and how AI is influencing the way people retrieve and use information from search engines, agents and assistants. He is particularly interested in the opportunities and challenges this brings for interaction designers.

Asbjørn Følstad is a Senior Researcher at SINTEF. His background is in psychology and human-computer interaction. Particular research interests include chatbot user experience and chatbot interaction design, and he leads two Norwegian chatbot research projects. He has co-organized the Chatbots for Social Good SIG at CHI 2018 and the CONVERSATIONS workshops on chatbot research at INSCI 2017 and 2018.

Elizabeth Gerber is the Charles Deering McCormick Professor of Teaching Excellence in the Mechanical Engineering and Communication Studies Departments at Northwestern University where she directs the Design Research Cluster. Formally trained in Product Design and Management Science, she researches the future of work. Specifically, she designs and studies open, ubiquitous, sociotechnical systems to support collaborative problem solving. She teaches user centered service design which increasingly involves understanding the role of chatbots. She also participated in the 2018 Dagstuhl workshop.

Jonathan Grudin is a Principal Researcher at Microsoft. He has worked on chatbot development projects, co-authored an Interactions cover article on human-computer integration [9] that included conversational agent examples, co-organized a panel and a SIG on AI agents at CHI 2017, and participated in a Dagstuhl workshop on human-computer integration in 2018.

Ewa Luger is a Chancellor’s Fellow in Digital Arts and Humanities (Intelligible data-driven systems) and a Fellow of the Alan Turing Institute (Ethical AI by Design: Formalising an HCI agenda) at the University of Edinburgh . Her work explores applied ethical issues within the sphere of machine intelligence and data-driven systems, including conversational agents. This encompasses practical considerations such as data governance, consent, privacy, explainable AI, and how intelligent networked systems might be made intelligible to the user, with a particular interest in distribution of power and spheres of digital exclusion. Recent cognate research includes investigation of user experiences of task-based conversational agents [2], exploration of human-agent collaboration in Minecraft [3, 4] and the privacy implications arising from conversation as platform [14].

Andrés Monroy-Hernández is Lead Research Scientist at Snap Inc., and an affiliate professor at the University of Washington. He led the incubation of Microsoft’s Calendar.help: a bot that helps people schedule meetings over email [8]. He has also co-authored several articles about bots, including one on a Twitter chatbot for supporting activists [17] and a study of chatbot-mediated task management for teams [20].

Dakuo Wang is a Research Scientist at IBM T.J. Watson Research Center. He is particularly interested in human-agent collaboration. He has worked on the design and development of conversational agents including an embodied intelligent assistant [18]. He has helped organize or participated actively in a CSCW2017 workshop on robots in groups and teams, a CHI 2018 panel on human-agent collaboration, and the 2018 Dagstuhl human-computer integration workshop.

 

Several of the organizers have been involved in the past workshops and special interest groups:

  • CSCW 2017 workshop on conversational agents in collaborative action.
  • CHI 2017 panel on human-computer integration.
  • CHI 2017 panel on human-agent collaboration.
  • CHI 2017 SIG on human-computer integration.
  • CHI 2018 SIG on chatbots for social good.
  • Conversations 2018 workshop on chatbot research and design.
  • 2018 Dagstuhl workshop on human-computer integration.